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Vitamin Wagon

Can I place my order over the phone?
In the USA:
Yes. Simply call us during business hours and we will be happy
to take your order over the phone (412) 474-3470.

If you don't have a long-distance calling plan, you can ask us
to call you right back and we will incur any long distance charges
within the USA.

If our line is busy or your call goes to Voicemail, leave your name
and telephone number and we will return your call.

Hours of Operation:
Open Monday Through Friday 10:00 a.m. to 7:00 p.m.
(Eastern Standard Time

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Log In: Why doesn't the system recognize my username (email address) and password?
Sometimes customers place orders as a Guest and do not Register as a Customer. When this happens, customers have not stored their user name and password and when a customer returns to place a new Order, our system will not recognize the customer. Simply proceed through the Checkout Process and at completion, you will be asked if you would like to Register. If you say Yes, information will be stored so that when you return again, you will simply log in with your email address and password. Registering also enables you to view past orders in Order History.

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Do you offer Auto-Ship?
Yes, we offer auto-ship! After placing an order, send us an email to info@VitaminWagon.com letting us know that you would like us to automatically ship an Order to you each month, and tell us what products you would like each as well as the date that you would like your card to be charged and your area code and telephone number. We will then contact you to set up Auto-Ship and take your payment information. Should you need to change or cancel any auto-ship item or Order, please contact us 3 days prior to your regularly scheduled re-order and we will make adjustments per your request. We also offer a Re-Order service which involves our contacting you each month to take your order over the telephone. If you would like to be placed on our Re-Order List, call or email us or add a note to the Customer Notes section on your next order. If there is a particular day each month you would like us to call you, let us know, we will be happy to call at your convenience.


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Expiration Date vs Manufactured Date - What's the difference?
Be sure to take note of whether a product you receive states a Manufactured Date, which suggests that a product
is good for two years beyond the date of manufacture, or if it states an Expiration Date, which reflects the actual date when a product may no longer be as potent as it was at the time it was manufactured.

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How long will it take to receive my order?
Most orders are packed and shipped the same day or the following morning.
For Express or Overnight Delivery, please contact us for a quote.

(Within the USA)

U.S. Postal Service
First-Class Mail: 3 - 4 Days (excluding Sunday)
Priority Mail: 2 - 3 Days (excluding Sunday)
Parcel Post: 5 - 7 Days (excluding Sunday)

UPS: Dependent on the option you select, Ground, 3-Day, Expedited, etc.

(International)
Shipping time is dependent upon location and the type of shipping method you select.


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Which shipper do you use?
We use the United States Postal Service (USPS) and UPS as our shippers of choice.

U.S. POSTAL SERVICE: Delivers to business addresses, home addresses, Post Office Boxes and also delivers on Saturday. U.S. POSTAL SERVICE is our main shipper and is the shipper for all of our Free Shipping offers.

UPS has various options available for worldwide and local shipping.

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What does it mean if an item is on backorder?
Items on Backorder mean that we have an order in with the Manufacturer, however, the Manufacturer is not able to give us a date as to when we will receive our order. This may be due to delays in procuring ingredients needed to manufacturer the product. You are given the option to pre-order the item to guarantee that yours is one of the first packed & shipped upon arrival, as we oftentimes sell out of a product even before it has arrived.

If you add an item to your cart that is on backorder, and the expected arrival date is more than 7 business days from the date of your order, we will ship to you all other items on your order on the day you place the order and then ship the backordered items when they arrive. There is no additional cost to you (This applies only to orders within the Continental USA.) If you do not need us to ship your order in partial shipments, please indicate in the Comments section that it is okay to hold all items until the backordered item(s) arrive.


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What does it mean when an item is out of stock?
Out of stock items are items for which we have an order in with the Manufacturer and we have an anticipated arrival date. You are then given the option to pre-order the item to guarantee that your order is one of the first packed & shipped upon arrival. We are normally able to provide you with the date it will arrive to us.

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Why am I charged for shipping when I purchased a product that was eligible for Free Shipping?
A shipping charge will be incurred if items are purchased that are not eligible for Free Shipping.

The weight of the items that are eligible for Free Shipping are not included in the total weight of your order.

Items that are eligible for Free Shipping are listed under the Category "Free Shipping".

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Why do you ask for my email address and/or telephone number?
When you provide your email address, we are then able to:
(1) Send you an Order Confirmation via email.
(2) Send you a Shipping Notice once your package has shipped.
(3) Send you a Tracking Number for your package.

If you omit information on an International Order, such as your country-code and telephone number, we will send you an email asking you to submit this information. Without your email address, we will be unable to contact you and it is likely we will have to cancel your order and refund your payment.

Your email address is also required if you wish to receive an email notice of Specials & Discounts. We do not sell or share your email address with anyone, nor do we abuse your email address.

At most, you will receive 2 valuable emails from us each month.

Why do you ask for my telephone number?
We will only contact you in the following cases:

Within the USA:

(1) If there is an error or problem with an order which requires our speaking directly to you.

(2) You requested that we give you a Re-Order Reminder each month, in which case we would call you to remind you that it's time to re-order.

Outside of the USA:

(1) Area codes and telephone numbers are REQUIRED on Shipping Labels that are being shipped to areas outside of the USA.

If you omit information on an International Order, such as your country-code and telephone number, we will send you an email asking you to submit this information. Without your email address, we will be unable to contact you and it is likely we will have to cancel your order and refund your payment.

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How do I change account information, such as email address, shipping or billing address, telephone number, etc?
All of this can be done within the My Account page after you have logged in. Click on My Account to change email address, password, shipping or billing address, telephone number, etc. Make changes, then be sure to click the Save Profile button.

You always have the option of changing shipping and billing address information on each order you place.

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How long has Vitamin Wagon been in business.
Vitamin Wagon has provided quality nutritional supplements to customers in the USA and Internationally since 2006.
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